Stellenausschreibung

Working within the Marketing department for Microsoft To-Do/Wunderlist, you will be focusing on social media, specifically on customer service and reactive brand replies on Twitter and Facebook. You will also work closely with support, designers and engineers and act as a liaison between the user and the rest of the Company.

We are a team of 5 in the marketing department, working across a range of marketing channels. Within social media you will be working with one other on a day-to-day basis. With weekly Meetings you will keep abreast of all goings on within the Marketing department.

Daily challenges:

• Keeping the brand love alive by interacting with our customers on our key channels, Facebook and Twitter.
• Solving customer issues in a timely and helpful manner on key social media channels.
• Supporting the Marketing and Communications Manager with reporting on a monthly basis and post analysis for larger campaigns.
• Help to keep our Microsoft Tech Community engaged by answering questions and helping to write blog posts.
• Act as an ambassador for our customers and pass on user’s feedback to our engineer, support and design teams.

Required profile:

• Proven experience working in social media, particularly in customer service/community Management.
• Excellent English writing skills
• Able to converse with customers knowledgably and with a friendly tone of voice
• Tech-savvy with a strong knowledge of all social media platforms.
• Keeps up-to-date with the changes to different social media platforms and you adapt quickly to any significant changes.
• Understands analytics and what makes a successful campaign

Are you passionate about good customer service and what that entails on social media? You know how to adapt their tone for different users and like to get to the bottom of issues and to really be able to help a customer solve their Problem? Are you conscientious and proactive? You have already worked with social media managment tools and you are also familiar with Microsoft products?

If all these questions are suitable with your Profil – you will then be the right candidate and we are happy to welcome you on board!

Please note that the employment is through an agency but you will work for Microsoft

Jobtypen: Vollzeit.

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