Stellenausschreibung

SDL is currently recruiting for a Director/Senior Director EMEA to support our Language Services and Campaign and Analytics divisions on major deals for SDL’s Social Intelligence solutions.

The location for the role is flexible within Mainland Europe, ideally UK, Germany, Benelux, but flexible.

Key Requirement will be:

1. To align with the sales teams on customer solutions during the sales process, see the deals through to close, and take over as the key client contact in EMEA .
2. Work with our delivery teams USA and APAC to ensure that the output meets the client objectives.
3. Deliver services outputs to the customer, and work with the sales team to continually cross/up sell.
4. Recruiting and building an account management team in EMEA.

Key functions:
Output
•    Synthesizes specialized knowledge, multi-study results, economic data, and competitive information
•    Creates coherent, cohesive, visual stories across findings and insights with immediate and significant value

Client Responsibilities
•    Brought in as needed for executive sponsorship of high value client engagements
•    Leverages prior experience, knowledge, and relationships to drive deeper client understanding and engagements
•    Can manage complex client situations, objectives, needs to successful outcomes
•    Able to quickly establish credibility with client, leading to a partner level relationship
•    Leverages a strong client perspective and understanding to help clients manage through ambiguity, define the actual research problem, and build proposals to successful outcomes
•    Able to deliver a compelling story and business case to guide client decision-making and direction
•    Expert presenter, persuasive and able to think “on the fly” to respond to objections
•    Confidently able to push back on clients in a flexible and “win win” approach

Supervision/Management
•    Expert manager of managers able to assess skills and work to develop where there are gaps
•    Sets expectations and holds the team accountable for all work efforts – meeting objectives, timelines, and having insightful, actionable research findings/ recommendations
•    Seeks and adapts professional concepts, policies and procedures to meet complex company or industry objectives
•    Shares best practices and influences changes at company and industry level
•    Consistently adds creativity and insight to answer complex business questions in new ways.
•    Understands and seeks opportunities to interact with all areas of the business and key leaders. Understands how to positively impact the strategic goals of individual business areas.
•    Thought of as a trusted partner and thought leader in the business able to offer solutions to help drive the business and meet strategic initiatives
•    Works to continually enhance and elevate the reputation, credibility and value of the team
•    Able to clearly direct research efforts and teams on significant and unique issues where the situation requires specialized knowledge
•    Balances needs of multiple stakeholders while maintaining strong partnerships among senior and executive leadership
•    Anticipates barriers to adoption and overcomes them among senior and executive leadership
•    Routinely focuses on research to support multiple initiatives
•    Savvy at inspiring action within the complex company landscape and across different audiences
•    Can identify the most meaningful patterns in regard to research objectives and business questions
•    Synthesizes research across multiple datasets and distills high-level findings
•    Ties together disparate information to create actionable, relevant insights that help the company set smart direction
•    Interpretation of results and recommendations drive decisions and influences stakeholders
•    Anticipates changing business needs and manages a pipeline of talent to proactively meet those needs
•    Provides guidance to managers in various tracks and teams, consistently delivering feedback
•    Is a leader within the global team, regularly participating in meetings and events that navigate across international lines
•    Meet with senior and executive leadership to establish appropriate direction
•    Establishes long-term vision and near-term goals to ensure the team is able to meet ever-changing demands
•    Can effectively manage own area of focus, partnering as needed to adjust processes

Skills and Experience required:
• Minimum of 10+ years of related experience within digital or research agencies, social media and analytics, account management or similar
• Minimum of 4+ years of prior business/account management experience
• Full fluency in English is essentail, ideally with German, or other European languages, but not essential
• Able to prioritize competing research/resource needs
• Champions research findings across the team and business
• Demonstrates superior verbal and written communication skills (including business/professional writing, grammar)
• Has significant experience in traditional research methods and/or big data, social data, or analytics that add depth and insight to research/company efforts

Jobtypen: Vollzeit.

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